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  • Brand Overview

    Welcoming you into the fascinating world of Crystal Cruises. At sea and ashore, we share your passion for discovery and have created itineraries that showcase the world and all its glory, from favorite must-see destinations to undiscovered gems of rare beauty. A careful balance of onboard enrichment and shoreside adventure is combined to create the most magnificent experiences, ones you are sure to treasure for a lifetime.

    Travel connects us. To our world, our loved ones and ourselves. It bridges differences and cultivates understanding and acceptance. It tantalizes our curiosities and quenches our desire for adventure and discovery. Everything we do at Crystal Cruises is designed to evoke a sense of astonishing wonder, from the surprising thoughtful touches your stewardess attends to in your stateroom to the authentic experiences you enjoy ashore.

    Aboard the two highest-rated ships in the world, Crystal Symphony and Crystal Serenity, you will discover the hallmarks of Crystal... extraordinary service, abundant space, exceptional quality and incredible choices. This is the very essence of our company; this is the Crystal Difference. A steadfast commitment to excellence has earned us unprecedented recognition as the World's Best for an incredible 18 years - an accomplishment unmatched by any other cruise line, hotel or resort anywhere in the world.

    We are thrilled that you are considering travel with us, and we welcome the opportunity to explore the world with you.

  • Youth Program

    Crystal ships feature a fully supervised Junior Activities program for kids between the ages of 3 and 17 on Holiday voyages and nearly all summer sailings, each with dedicated play areas for both young kids and teens. Children are supervised during their activities with the Junior Activities Directors, and children with parents’ permission are free to come and go as they please. The Junior Activities program is not intended to be utilized as a babysitting service or daycare facility. Children under the age of the 3 must be supervised by a parent or guardian at all times.

    FACILITIES - Fantasia welcomes children ages 3-12, with games, crafts, popular Sony PlayStation® and Xbox 360™ kiosks and large-screen televisions, board games and personal computers with entertainment and education. A video arcade at Waves keeps teens ages 13-17 entertained as well. The Library offers a selection of children's books and videos for in-room viewing; children can also see recently released films in The Hollywood Theatre.

    ACTIVITIES - On sailings with a Junior Activities Director, children receive their own daily newsletter – Surf Runner or Teen Scene, depending on their age – letting them know of the next day’s adventures. The hours of operation vary depending on the itinerary and number of children on board.

    • Scavenger Hunts
    • Hide and Seek
    • Story Times / Ice cream / Pajama Parties
    • Stretch-exercise / Dress-up Playtime
    • Bridge / Galley Tours
    • Cookie Baking / Pizza Making
    • E-mail Services
    • Shuffleboard / Volleyball
    • Pizza Parties / Computer University@Sea®
    • Twister / Popcorn / Parties
    • Trivial Pursuit / Teen Karaoke
    • Late Night Pool Parties / Teen Disco
    • Water Polo / Swimming
    • Pool Games / Paddle Tennis
    • Mini Olympics / Relay Races
    • Movies / Dancing
    • Fashion Shows / Coke-tails / Card Games
    • Mask Parade / Trivia
    • Karaoke / Special Artists' Performances

    DINING - Kids of all ages will enjoy our special Junior Cruiser's menu, and Crystal's executive chefs and culinary staff are always pleased to prepare custom dishes. The Trident Grill serves complimentary hot dogs, hamburgers, pizza and more.

    BABYSITTING SERVICES - On all sailings and depending on demand, in-stateroom babysitting services for children 1 year and older are available on a first-come, first-served basis. Fees apply. Arrangements can be made through the Concierge located at the Reception Desk. Crystal kindly asks that should you require babysitting services; one day’s notice would be greatly appreciated. Fees are $10 per hour for one child, $15 per hour for two children and $20 per hour for three children. For safety reasons, the maximum number of children/babies watched by one babysitter is three; babysitting services are not permitted for children under the age of 1 or overnight.

  • Alcohol Policy

    Guest understands and agrees that Guests must be at least 18 years old to be served wine and beer, and at least 21 years old to be served spirits. When docked or anchored in U.S. ports, within the three-mile limit, guests must be at least 21 years old to be served any alcoholic beverage.  Guest agrees not to attempt to provide or consume alcoholic beverages in violation of this policy, either for themselves or others.  Guest agrees to consume alcoholic beverages only in moderation and Crystal Cruises reserves the right to refuse alcoholic beverages to any intoxicated or underage Guest.  Crystal Cruises reserves the right to prohibit and retain all liquor brought aboard the Ship.  Guest agrees to abide by this provision.

  • Gratuities

    With Crystal’s all-inclusive cruising, complimentary gratuities for housekeeping (Penthouse Butler, Penthouse Attendant, Stateroom Attendant and Trainee Stateroom Attendants), bar and dining staff (including specialty restaurants and in-room dining service staff) are included.

    If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any questions regarding gratuities, please contact the Reception Desk on board.

    Crystal suggests an 18% gratuity for Crystal Spa & Salon services, which will be automatically added to your bill and charged to your shipboard account for your convenience.

  • Dress Code

    As a guest aboard Crystal Serenity, Crystal Symphony or Crystal Esprit, we want you to feel completely at home as we explore the world together. For guests sailing aboard Crystal Serenity and Crystal Symphony, the following sections provide you with the necessary information to plan your vacation aboard our award-winning ships.

    Daytime Dress Code - Throughout the day, our guests wear a mix of active resort wear. Dining room attire is casual during the day; however, swimsuits, swimsuit cover–ups/robes, baseball hats and denim cut-off shorts are not appropriate.

    For days in port, be sure to bring comfortable walking shoes. Check with your travel professional for special items to pack for your destination and the time of year you are traveling. There are bathrobes, kimonos and slippers in each stateroom for your use during the cruise. Other amenities include a clothes brush, shoehorn, hair dryer, soap, shampoo and conditioner, body lotion, sewing kit and umbrella.

    Evening Dress Code - After 6:00 pm, guests have multiple options for preferred attire depending on the evening as published in the daily program Reflections: Crystal Casual (including all white attire for Crystal White Extravaganza*) and Black Tie Optional. After 6:00 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women. If you choose to change your attire following the evening dinner and other festivities, please maintain a minimum style of dress in keeping with the dress code described in Crystal Casual.

    CRYSTAL CASUAL - Crystal Casual calls for a dressed-up version of casual looks.

    Women’s Crystal Casual includes:

    • Blouse
    • Sweater
    • Dressy slacks
    • Skirt
    • Dress

    Men’s Crystal Casual includes:

    • Open collar shirt
    • Collared polo shirt
    • Button-down shirt
    • Dress shirt (no tie required)
    • Dress pants or smart trousers
    • Sport coat (optional) 

    *Please be advised that one night of your itinerary (7 days or longer) will be a designated Crystal White Extravaganza, a signature dance party event with the Crystal showband featuring vocalist, violinist and Latin dance performers. Dress Code is Crystal Casual (suggested white attire).

    BLACK TIE OPTIONAL - A Black Tie Optional evening offers a celebratory opportunity to dress more formally on a special evening(s). For men, this includes a dark suit with tie, or tuxedo; for women, this includes a formal cocktail dress, evening gown or dressy evening separates. On Black Tie Optional evenings, we request at least a jacket to be worn by men and a dress, skirt or dress slacks and blouse or sweater to be worn by women. Jeans may not be worn in any dining venues or lounges, including the Casino, on Black Tie Optional evenings.

     Women’s Black Tie Optional includes:

    • Formal cocktail dress
    • Evening gown
    • Dressy evening separates 

    Men’s Black Tie Optional includes:

    • Dark suit with/without a tie
    • Tuxedo

    On most voyages, guests can expect the following:

    • 7 days or less: Only Crystal Casual evenings
    • 8– to 10–day cruises: Up to one Black Tie Optional evening (based on itinerary, see dress code for your specific cruise for details)
    • 11– to 13–day cruises: Two Black Tie Optional evenings
    • World and Grand Cruises, Holiday voyages and Crossings, including cruises 17+ days or more: Special dress code schedules will apply depending on cruise duration and/or special events or occasions.

    Segment (Getaway) Cruises: On Cruises that are a segment of a longer voyage, we will have one Black Tie Optional evening per segment only if the segment contains a sea day. Cruise segments without a sea day will not feature a Black Tie Optional evening. If the only sea day is the last day of any cruise regardless of length, there will be no Black Tie Optional evening.

  • Pregnancy & Infant Policy

    Crystal Cruises is unable to accommodate women who will enter their 24th week of pregnancy before or during the cruise.

    Crystal Cruises is unable to accommodate children under 6 months of age and reserves the right to restrict the number of those under 3 years of age aboard the Ship. Any child under the age of 18 must be accompanied by an adult over the age of 21.